These Terms and Conditions apply to wedding photography, videography, cinematography, live streaming and related event services provided by Grand House. They should be read alongside your confirmed quotation, package selection, booking agreement and invoice. These Terms explain the responsibilities of Grand House and the Client throughout the booking, event coverage and delivery process. Nothing in these Terms excludes, restricts or modifies any right, consumer guarantee or remedy that cannot lawfully be excluded under the Australian Consumer Law or other applicable legislation.
“The Client”, “you” and “your” refer to the person or persons named in the booking agreement, quotation or invoice. Anyone making a booking on behalf of a couple, family member, organisation or another person confirms that they have the authority to do so.
“Grand House”, “Grandhouse”, “we”, “us” and “our” refer to the business entity identified in your quotation, invoice or booking agreement.
Your booking documentation should record the relevant client contact details, wedding and event dates, venues, selected package, coverage hours, number of photographers and videographers, agreed deliverables, additional services, total price, deposit, outstanding balance and any special arrangements. For multi-day celebrations, the documentation should identify the dates, locations and coverage allocated to each event wherever reasonably practicable.
Please review your booking documentation and these Terms before confirming your booking, and retain a copy for your records. Any material change to the services, coverage hours, price, deliverables or other agreed arrangements should be confirmed in writing by both parties.
Grand House will provide the services expressly included in your confirmed booking. Depending on your selected package, these may include wedding photography, videography, cinematic highlights, documentary or full wedding films, 4K video, professional audio recording, permitted drone coverage, social media reels, pre-wedding photography and video, live streaming, online galleries, wedding albums, USB delivery and additional event coverage.
Your booking agreement, quotation or package schedule identifies the services and deliverables included in the agreed price. Website descriptions, promotional materials and sample galleries provide an overview of our services and creative style. They should be read alongside the specific inclusions recorded in your confirmed booking, subject always to your rights under applicable law.
If you request an addition, removal or change to your package, we will confirm availability and any resulting price adjustment. Additional services should not be considered included unless confirmed by Grand House in writing.
The booking process generally involves an enquiry, confirmation of availability, selection of a package or quotation, completion of the booking agreement, payment of the required deposit and confirmation from Grand House. Unless otherwise agreed in writing, your wedding date is confirmed only after we have received the signed booking agreement and required booking deposit. Once your booking is confirmed, we will make reasonable arrangements to allocate the agreed team and resources to your event.
Any temporary reservation offered before completion of the booking process is subject to the hold period and conditions confirmed by Grand House in writing.
Your total package price will be stated in your quotation, booking agreement or invoice. Payment methods will be specified on the invoice.
Unless otherwise agreed in writing, a booking deposit of 25% is payable when you accept the booking agreement. This deposit forms part of the total agreed package price.
Unless your booking agreement specifies otherwise, the remaining balance is payable on or before your wedding day.
Additional coverage hours, team members, events or other services requested after booking may attract additional charges. Wherever reasonably practicable, we will communicate these charges and obtain your agreement before providing the additional services.
If a payment becomes overdue, we may contact you to request payment and discuss an appropriate resolution. This process does not remove or limit your rights under applicable law.
After confirmation, your agreed package price will remain unchanged unless you request additional or different services, both parties agree to an adjustment, changes to your event arrangements alter the services required, or another lawful basis for an adjustment applies.
To cancel a confirmed booking, please notify Grand House in writing. Where cancellation is unrelated to a failure by Grand House to meet its legal obligations, we may retain or recover an amount that is reasonable in the circumstances and reasonably connected to legitimate costs and losses resulting from the cancellation. In assessing this amount, relevant considerations may include work already completed, planning and administration, non-refundable third-party expenses, staff or contractor commitments, preparation costs and how close the cancellation is to the event date. We will also take account of reasonable costs saved and any reasonable opportunity to rebook the date. Any cancellation amount remains subject to applicable law, including the Australian Consumer Law. This section does not limit any legal right to cancel, receive a refund or obtain another remedy.
We will make reasonable efforts to fulfil every confirmed booking. If we cannot reasonably provide the contracted services and need to cancel, we will notify you promptly and discuss appropriate alternatives or remedies, subject to applicable law.
Please notify Grand House in writing as soon as reasonably possible if your wedding or event needs to be postponed. We will make reasonable efforts to transfer your booking to a mutually agreed date, subject to availability.
Payments already received may be credited towards the replacement date, depending on the circumstances and applicable law. Availability of the original photographer, videographer, crew or other suppliers cannot be guaranteed for the new date.
If the revised date or event arrangements materially affect the services required, both parties should confirm any changes to the package, coverage hours, team or price in writing. Repeated postponements will be considered individually so that a reasonable arrangement can be discussed.
Please advise us of material changes to your schedule, venues, event locations or requested services as soon as reasonably possible.
Coverage is limited to the hours specified in your booking agreement. Additional hours may be available on request, subject to team availability and the applicable additional-hour rate.
Delays involving the wedding schedule, wedding party, venue or other circumstances do not automatically extend the contracted coverage period. If additional coverage is requested and available, additional charges may apply.
We will make reasonable efforts to accommodate reasonable requests made on the day, taking account of the agreed package, available time, team availability, equipment, venue restrictions and safety requirements.
You agree to provide the information reasonably required for us to deliver your services. This may include accurate schedules, venue addresses, event timings, coordinator contact details, cultural or religious requirements, access arrangements, parking or loading information, known restrictions, important people and requested photographs. Please also provide relevant schedule updates and any image selections, album choices or approvals needed to complete your deliverables.
You are responsible for advising us of known venue restrictions affecting photography, videography, lighting, audio recording, drone operations or other agreed services. Grand House will comply with restrictions imposed by venues or relevant authorities.
Some photographs and footage depend on you and your wedding party being available at agreed times. We cannot guarantee specific photographs or recordings where the relevant person, event or opportunity is unavailable, prohibited or does not occur.
Grand House personnel must not be required to work in unsafe or unlawful circumstances. We may reasonably decline activities that present an unacceptable safety risk or breach applicable requirements.
Grand House applies professional artistic judgement to photography and cinematography. Our approach includes candid documentary coverage, naturally directed portraits, editorial imagery and cinematic storytelling, as reflected in our portfolio and agreed services. We will make reasonable efforts to deliver work consistent with our demonstrated style. However, exact compositions, lighting conditions, weather, expressions, reactions and events cannot be guaranteed.
We will make reasonable efforts to capture important moments communicated to our team. As weddings are live events, we cannot guarantee every individual moment or requested photograph. Where family and group photographs are included, please provide a list of important combinations wherever reasonably practicable and assist in making the relevant people available.
Where professional audio is included, we will use reasonable professional methods to record ceremony and/or reception audio. Results may be affected by venue acoustics, microphones, sound systems, interference, weather and other circumstances beyond our reasonable control.
Drone coverage is subject to applicable aviation laws, regulatory requirements, venue permission, weather, location and airspace restrictions, safety considerations and the pilot’s professional judgement. Australian operations are subject to relevant Civil Aviation Safety Authority requirements; operations elsewhere must comply with the requirements applicable at the location. Drone coverage cannot be guaranteed where it is unsafe, unlawful or otherwise prohibited.
Where included, your edited photographs will be delivered through an online gallery. The number and type of images supplied will reflect your selected package. Where a package includes “unlimited edited photographs”, this means the photographs Grand House reasonably selects and edits from the completed coverage.
Where included, selected preview images will be provided within a reasonable timeframe determined by our workflow, subject to any agreed delivery commitment. Sneak-peek images are a preview and do not represent the complete wedding gallery.
Your wedding films and other video deliverables will be produced in accordance with the package and specifications recorded in your booking agreement.
We will provide reasonable delivery timeframes for the agreed services. Where your booking agreement specifies a delivery timeframe, we will use reasonable efforts to meet it, subject always to your rights under applicable law. Delivery may be affected if required information, image selections, approvals, album choices, song selections or other necessary instructions are delayed. Where these are not provided within a reasonable period, we may adjust the delivery schedule accordingly.
Where an album is included, you may be required to select photographs and approve the design before production begins. Where USB delivery is included, the USB will contain the deliverables specified in your booking agreement.
Copyright in photographs, footage, films and other original creative materials remains with the relevant copyright owner in accordance with applicable Australian copyright law, unless otherwise agreed in writing.
You may use your final edited photographs and films for personal, non-commercial purposes, including personal printing and sharing on social media, subject to your booking agreement.
Commercial use, resale, licensing, publication or advertising use by another business requires appropriate permission. Grand House will not sell or license your photographs or footage to third parties for commercial purposes without appropriate permission.
Where the required permission has been provided, Grand House may use selected photographs and footage for its website portfolio, social media, advertising, promotional materials, awards, editorial submissions and other marketing activities.
Any agreed privacy preferences or restrictions on the use of your photographs or footage should be recorded in the booking agreement.
We use professional photography, video, audio and lighting equipment appropriate to the agreed services. We will take reasonable steps to prevent and minimise disruption from equipment failure and use reasonable backup or alternative methods where available and appropriate.
If an assigned photographer or videographer becomes unavailable because of illness, injury, an emergency or another circumstance beyond our reasonable control, we may arrange a suitably qualified replacement where reasonably practicable. We will communicate any such arrangements as soon as reasonably practicable.
Subject to applicable law and your consumer rights, Grand House is not responsible for delays or inability to perform caused by circumstances beyond its reasonable control. These may include serious illness, accidents, natural disasters, extreme weather, government restrictions, venue closures, transport disruption or other genuinely unavoidable events. We will take reasonable steps to minimise the impact and discuss available alternatives with you. This clause does not exclude any responsibility or remedy that cannot lawfully be excluded.
Our services are subject to applicable consumer guarantees under the Australian Consumer Law. Nothing in these Terms excludes, restricts or modifies any guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.
Grand House will provide the agreed services with due care and skill and take reasonable steps to avoid loss or damage in delivering those services.
To the extent permitted by law, Grand House is not responsible for circumstances beyond its reasonable control. No provision of these Terms excludes liability that cannot legally be excluded. If a service fails to meet an applicable consumer guarantee, you may be entitled to remedies provided by law, depending on the circumstances.
If you have a concern about our services, please contact Grand House as soon as reasonably practicable so that we can review it. Where appropriate, provide your complaint in writing, including the issue, relevant event details, supporting information and the outcome you are seeking.
We will review your concern and, where appropriate, discuss reasonable options for resolving it. If a dispute cannot be resolved directly, either party may pursue appropriate external dispute-resolution processes or legal avenues available under applicable law. Nothing in this section prevents you from exercising your rights under the Australian Consumer Law or other applicable legislation.
Your booking agreement, agreed quotation or package schedule, invoice and these Terms form the contractual documentation for your booking to the extent applicable. Material amendments to the services, price or other important contractual terms should be confirmed in writing by both parties.
If a provision is found to be invalid or unenforceable, the remaining provisions will continue to operate to the extent permitted by law.
A decision by Grand House not to enforce a provision on one occasion does not necessarily waive its right to enforce that provision on another occasion, subject to applicable law.
These Terms are governed by the laws applicable in New South Wales, Australia, subject to any mandatory legal protections that apply to the booking.
These are the Grand House Wedding Photography and Videography Terms and Conditions, Version: September 2026. The version applicable to your booking should be identified in your booking documentation.
These Terms operate subject to the Australian Consumer Law and other applicable legislation. If any provision conflicts with a mandatory legal right or obligation, the applicable law prevails to the extent of that inconsistency.
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